Useful questions
What to know before the work starts.
Benard Brothers Plumbing & Contracting, LLC answers practical questions about estimates, work types, property management, technician pay, and payment.
Do you give quotes over the phone?
Some general quotes can be discussed by phone. Jobs that need closer evaluation require a scheduled visit to the project site. The company says there is no charge or obligation for an in-home estimate.
Are you insured?
The company states that its staff is licensed and insured in Pennsylvania. This is a claim published by the business.
How does the company approach the work?
The company describes a customer-focused approach, says it avoids shortcuts, and invites customers to call with comments about a team member.
Do you handle residential and commercial work?
Yes. The company says it handles residential, commercial, and new-construction plumbing, including work in homes, restaurants, storefronts, and apartment buildings.
Are technicians paid on commission?
No. The company says its technicians receive set pay rather than a commission percentage on each job.
Do you work with property-management companies?
Yes. The company FAQ specifically mentions plumbing services for management companies and office complexes.
Do you charge for estimates?
The company says estimates and quotes are free, whether discussed by phone or provided in person.
What payment methods do you accept?
The company FAQ currently lists cash and check. It says payment is due at completion and that some projects require a deposit.